Frequently Asked Questions

Explore answers to frequently asked questions about ARTTOO STUDIO jewelry, materials, sizing, shipping, and returns.

Materials & Craftsmanship

Everything you need to know about our metals, gemstones, and quality standards.
1

What is 18K Gold Vermeil and how is it different from regular gold plating?

Gold vermeil (pronounced ver-may) is a premium jewelry standard consisting of a thick layer of 18K solid gold electroplated over genuine 925 sterling silver. Unlike standard flash plating over brass, vermeil is significantly thicker, highly tarnish-resistant, and designed to maintain its rich golden luster through everyday wear.

2

Is ARTTOO jewelry hypoallergenic?

Yes. All our jewelry is 100% nickel-free, lead-free, and cadmium-free. Crafted with solid 925 sterling silver and high-grade 18K gold or platinum finishes, our pieces are formulated specifically for sensitive skin.

3

Will your jewelry turn my skin green?

No. Green skin discoloration is caused by cheap copper or brass reacting with sweat. Because our jewelry is built on a solid 925 sterling silver core and sealed with thick 18K gold vermeil or rhodium plating, it will not turn your skin green under normal conditions.

Sizing & Fit

Guidance on finding your exact size for rings, necklaces, and bracelets.
1

How do I choose the right ring size?

Please refer to our Size Guide table on every ring product page. You can easily find your size by wrapping a narrow strip of paper or string around the base of your finger, marking where it overlaps, and measuring the length in millimeters against our circumference chart. If you are between sizes, we recommend sizing up.

2

Are any of your pieces adjustable?

Yes! Many of our signature rings feature comfortable open bands that can be gently adjusted to fit multiple fingers. Our necklaces also come with a 5cm extender chain for versatile neckline styling.

Shipping & Taxes

Clear timelines, flat rates, and duty-paid delivery worldwide.
1

What are your shipping rates and thresholds?

We offer Free Worldwide Shipping on all orders over USD $120 (or equivalent in your local currency). For orders under $120, a simple flat shipping fee of USD $5 applies globally.

2

How long will delivery take?

Standard items are processed within 2–5 business days. Once dispatched, international delivery typically takes 7–12 business days depending on destination. You will receive an email with live tracking details as soon as your parcel ships.

3

Will I have to pay import duties or customs taxes?

No. We ship under Delivered Duty Paid (DDP) terms for most destinations worldwide. All duties and local taxes are fully covered and included in the price displayed at checkout—no unexpected courier fees on delivery.

Returns & Warranty

Our commitment to hassle-free shopping.
1

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, in pristine original condition, and with all original packaging intact. Please note that personalized initial charms or customized orders are final sale unless arriving damaged or defective.

2

How do I request a return or exchange?

Simply email our customer care team at support@arttoo.studio with your order number and the reason for return. We will guide you through the return address and process within 24 hours.

Jewelry Care

Tips to keep your jewelry shining for years.
1

How should I care for my 18K vermeil and silver jewelry?

Follow these simple steps:

  • Put on jewelry after applying perfumes, lotions, and makeup.
  • Remove pieces before strenuous workouts, showering, swimming, or sleeping.
  • Gently polish with a dry, soft microfiber cloth after each wear.
  • Store individually in the provided velvet pouch to prevent scratching.